Team Lead in Hyderabad, Andhra Pradesh for sale

Company: iBPO Job ID/Ref Code: Inf_EXTERNAL_10029849_1 Skill(s): Experience Range: 06-09 years Primary Location: Hyderabad, IN Location(s): Job Description: Role Designation- Team Lead Responsibilities- Purpose/Essence of the role: Prepares service quality plan, manages team, ensures process compliances, resolution of escalations, KM Compliances. Below are the roles and responsibilities aligned to the ab ove mentioned role / role designation: 1. Transition Coordination: Process definition & documentation: Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purvie w to enable the Manager in finalizing the to-be process. 2. Operations: Manpower Training: Identifies training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operat ions and behavioral. 3. Operations: Resource Planning (People, Infrastructure etc.): Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, and technology rollout) and ongoing monitoring for his specific process to ensure budg et & pricing assumptions compliance. 4. Talent Management (People Management): Implements career development & succession plan for the direct reports in order to ensure sustainable employee engagement & motivation within the team 5. Knowledge Management: Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc. in order to capture and maintain tacit knowledge 6. SLA Compliance: Monitors daily dashboards / Conducts daily h uddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team in order to ensure delivery predictability 7. Quality Planning (QC/QA): Prepares the service quality plan including the quality control, assurance and improvement at respective process level to create a comprehensive quality program for the specific processes Service Line: BPO Sevice Line