Transport, Logistics & Distribution Jobs: Frontline Manager ..., Hyderabad in Hyderabad, Andhra Pradesh
Job Number:
Business: GE Capital
Business Segment:
Capital : Retail Finance
About Us: On July 31, Synchrony Financial reached its goal of an Initial Public Offering (IPO) and was listed on the NY Stock Exchange under the symbol SYF. It was previously known as GE Capital Retail Finance. Synchrony Financial brings 80 years of experience and financial leadership under one new brand. We offer private label credit cards, promotional financing and installment lending and FDIC:insured savings products. Weve built relationships with national and regional retailers, healthcare providers, manufacturers and more. We serve hundreds of thousands of client locations across the United States and Canada. Our financial expertise spans key product areas, including electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare.
We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.
Posted Position Title: Frontline Manager : Operations
Career Level: Experienced
Function:
Financial Services Operations
Function Segment:
Customer Service
Location:
India
U.S. State, China or Canada Provinces:
City: Hyderabad
Postal Code:
Relocation Assistance: No
Role Summary/Purpose: The manager is responsible for the daily running and management of a team of customer service representatives through the effective use of resources, with responsibility for meeting, customer service targets and planning areas ofimprovement or development.
Essential Responsibilities:
: Providing leadership to a team of 10:15 associates by encouraging team spirit, setting high standards, coaching on performance, providing feedback and conducting employee evaluations, communicating a vision and encouraging innovation.
: Coaching on quality, productivity, and cross sell metrics. Executing performance management measures as necessary and in a timely and proactive manner.
: Leading, Motivating, coaching and retaining a team of front line associates, to deliver a superior customer experience through excellent service quality, product knowledge, investigation, request and fulfillment activities.
: Monitoring calls to improve quality minimize errors and track operative performance and build an efficient and effective team.
: Working closely with Human Resources in the areas of staffing, performance management, and workplace policies and procedures. Timekeeping and attendance tracking. Adherence to the Performance Management Process and timeline
: Working with other managers to share ideas and facilitating exchange of Best Practices. Identifying improvements/enhancements to assist in the implementation of policies, procedures, new systems and organizational changes.
: Team Recognition (Individual and Team). Encourage team participation in organization activities. Organize team outings/activities
Qualifications/Requirements:
: Must have completed 10+2 or Graduation in any discipline
: Must have being in GE for minimum 18 months
: Must have been in the current role for at least 12 months
: Must not be any corrective action plan (First Formal/Final Formal, PIP for Exempts)
: Should be open to work in shifts/rotational offs/weekends
Additional Eligibility Qualifications:
Desired Characteristics:
: Demonstrated ability to address diverse management issues and team responsibilities
: Highly motivated with ability to handle a high workload in a fast:paced and challenging environment
: Strong analytical and highly developed communication (verbal and written) skills. Willingness to engage with clients.
: Excell
Location
Hyderabad
tiptodc653
no -- Principals only. Recruiters, please don’t contact this job advertiser.
no -- Please, no phone calls about this job!
no -- Reposting this message elsewhere is NOT OK.