Assistant Manager - Late Stage Collections Job, Hyderabad in Hyderabad, Andhra Pradesh
Job Number:
Business: GE Capital
Business Segment:
Capital : International
About Us: SBI Card offers Indian consumers access to a wide range of world:class, value:added payment products and services. SBI Card has a credit card base of over
2.5 million, spanning leading metros to emerging towns. It offers an extensive range of credit cards catering to the needs of diverse customer segments which includes lifestyle cards, Travel cards, Shopping cards, Classic cards, Exclusive co:branded cards and Corporate cards. SBI Card has been recognized by Asia BPO Summit with an award for Excellencein Customer Services 2012:13 and by Visa Inc. as the Best Issuing Institution across India and South Asia 2012, for fraud management.
SBI Cards and Payment Services Private Limited (SBI Card) is a joint venture between State Bank of India and GE Capital. Visit sbicard for more details.
Posted Position Title: Assistant Manager: Late Stage Collections
Career Level: Experienced
Function:
Collections
Function Segment:
Collections : Late Stage
Location:
India
U.S. State, China or Canada Provinces:
City: Hyderabad
Postal Code:
Relocation Assistance: Yes
Role Summary/Purpose: This role involves monitoring and managing agency in LS due stages to attain the desired performance output with cost
effectiveness leading to profitability for respective agency. Key responsibilities include managing CD/s and meeting performance
and compliance objectives. The agency manager is also expected to continuously monitor and identify gaps if any and transmit
the observations for action. Vendor management and compliance to applicable policy and guidelines is a key deliverable.
Essential Responsibilities:
: Responsible for SOC performance w.r.t Resolution, Rollback and Normalization metricsof the buckets portfolio assigned.
: Ensuring that business objectives on all the parameters i.e. OP targets, Compliance (FM scores and HRD, SLA adherence
etc.) are met.
: Monitoring agency and FOS level productivity, responsible for education, awareness and adherence to code of conduct and
ensuring timely audit of vendor processes for respective agency through SVCL.
: Ensuring usage of technology to drive performance metrics for respective agency
: Ensure daily AGMS Upload of customer feedback.
: Ensuring timely raising of vendor bills/provisions for respective agency.
: Timely sharingof performance and portfolio analysis with respective Regional Manager.
: Solve complex customer escalation issues and raise alarms appropriately as per compliance procedures.
: Identification and Resolution of customer escalated issues and appropriate flagging as per compliance procedures.
: Ability to continuously innovate and excel to develop new processes and improvise the existing processes for enhancing the
current business productivity.
: Ability to design agency payouts in line with the business P and L and COC model.
: Initiating New Field Setups and Strengthening current fieldsetups.
: Planning agency head count in line with Business Cape management.
: Documentation of key areas and storing relevant base data at GE desktop
Qualifications/Requirements: Candidate should have a Bachelors/Post graduate degree in any stream with minimum 4:5 year of expertise in handling
outsourced vendors. Experience of handing a team would be an added advantage.
: Prior experience in Field collection and Vendor Management.
: Knowledge of Vision+ screens.
: Clear understanding of Cycle wise closing metrics.
: Advanced working knowledge of Microsoft office applications
: Analytical skills
: Effective Team Management
: Interpersonal and Communication Skills
: Initiative taking and willingness to stretch
Additional Eligibility Qualifications:
Desired Characteristics:
: Proficiency in local laguange preferred
Location
Hyderabad
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