Sr Service Operations Job, Hyderabad in Hyderabad, Andhra Pradesh
Job Category: Technical Service and IT
Location: Hyderabad, IN
Job ID:
Division: IT
This Job is eligible for the following work arrangements :Flex Time
Microsoft IT is for those IT professionals and business technology professionals who want to be strategic partners to the business and be the first place to create innovative solutions using all of Microsoft's products and services. Microsoft IT provides career growth opportunities, a rewarding and flexible work environment so you can better integrate professional and personal life. Unlike other IT organizations, Microsoft IT employees make global impact on thousands of customers and thousands of employees who use Microsoft software and services.
Do you have passion for customers?
Are you energized by taking on big challenges that have major impacts on large organizations?
If so we have the perfect job for you. Microsoft Sales:IT groupin MSIT is looking for a talented Service Design Engineer to continue the delivery of world class enterprise ready solutions such as GSX. If you want to make a difference for Microsoft Customers and Partners working with a high caliber team, then this is the job profile for you.
Service Design Engineer includes roles that design, architect and/or optimize the strategies, planning and designs, for new and/or existing services (integrated and scalable, end:to:end systems, networks, and platforms). Key impact areas include: strategy and planning (stewardship and governance, service and continuityplanning, implementation coordination /planning, and change management); design (service architecture, service and system design, process design and design review); optimization (sustained engineering, measurement of customer satisfaction/business intelligence, customer driven enhancement and service level management); and service delivery (service management and resource management).
Senior Service Engineer responsibilities:
Develop strategies for, design, and architect technical services, including end:to:end systems, networks, and platforms.
Participate in the implementation of new webtechnology application releases into pre:production.
Defines metrics and analyses system performance
Proactively support multiple, highly complex systems.
Provide support and leadership to fellow engineers.
Deploy and troubleshoot software applications written by internal and external development teams in the pre:production and production environment.
Responsible for managing and supporting the hardware and network environments.
Drive process improvements within the team and the larger organization as a whole.
Provide reactive and proactive coordination across multiple support teams.
Partner with the solution delivery, development, test and production support teams to resolve issues.
Scope and Impact
: Business Requirements Planning: Contribute to requirements reviews for solutions which result in alignment between multiple programs or services and the business strategy andensure plan or strategy buy:in
: Service Architecture: Apply appropriate standards, principles, guidelines, patterns and artefacts of architecture, which result in standard and quality systems
: Service / System Design: Design service specifications that meet business requirements by analysing solution priorities and service or system processes
: Design Review: Conduct design reviews and ensure that application designs adhere to architecture standards, overall roadmap, and meet customer requirements
: Service and Continuity Planning: Establish standards for a design, architecture, and recovery process which result in comprehensive, scalable disaster recovery plans across multiple groups and services
: Implementation Planning and Coordination: Develop or contribute to creating an implementation, validation, and rollback plan, resulting in clear roles, dependencies and relationships ofresources, enabling effective transition to operations
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